Customer Services

In a relaxing setting, we offer an escape from the stresses of city shopping.

Everything you need is right here, from great places to eat to fantastic offers and events from
over 45 stores!

Car Parking

Ample FREE car parking is available at Freeport Fleetwood with 700 car spaces and 10 coach spaces.

Gift Cards

If you’re stuck for time and simply can’t think of an ideal gift for friends or family, then a Freeport Fleetwood Gift Card is the perfect solution. The cards can be spent in all stores within the centre. To purchase a gift card, please visit the Procook store. For more information click here.

Baby Changing Facilities

These are available at both ends of the centre. To see where these are situated please go to our interactive map.


We have two set of toilets at Freeport Fleetwood, that offer baby changing facilities and are easily accessible. Toilets are situated at both ends of the centre.

Dogs Welcome at Freeport Fleetwood

Well behaved dogs are all welcome here at Freeport Fleetwood.  You will find a selection of stores who also welcome your pooch instore whilst you are shopping.  For more details please visit our news and events page.

Lost Property

For any lost property enquiries, please contact a member of the Management Team on
01253 877 377 who will put you through to Security.

Late Night Shopping

Freeport Fleetwood is open for late night shopping every Thursday ‘til 8pm. Please check our opening hours page for Seasonal Opening Hours information.


Free wheelchair hire is available at the Management Office.


There’s plenty to keep the kids amused with our nautically themed outdoor play area. We also offer a range of entertainment and special events throughout the year.

Coach Driver Offers

Register 48 hours before your visit to the centre to receive a £10 Centre Gift Card, Drivers Meal Voucher and VIP Cards for passengers offering 10% discount in a selection of stores at the centre. For more information and to book your visit please visit our groups page.

Free Friendly WiFi

Free WiFi is available throughout the centre. Friendly Wifi is filtered and safe for children and young people to use.

Amazon Lockers

Amazon lockers are available on site and are located at the side of Pavers.
Collection times are as follows:
Monday – Saturday:  10am – 6pm
Sunday: 11am – 5pm