Frequently Asked Questions

Have a question? Our FAQs section might have it covered.

What is outlet shopping?

An idea originally imported from the United States, outlet schemes are defined as dedicated, mall-style developments, often built around a mock street, village square or quay-side. They offer an attractive shopping environment, often with leisure content and extensive car parking provision.
Retailers sell previous season’s stock, end-of-line products, cancelled orders, some quality seconds, discontinued lines and returned merchandise, plus specific outlet stock, most at discounted prices – much lower than those in the High Street, normally discounted between 30 – 80%.

What is your returns policy?

Consumer rights are not affected by buying goods in outlet centres and you are entitled to your money back if something is faulty or was not pointed out to you at the time of buying.

Where can I get further information on the stores?

Visit the stores page of this website, where you can select the store that you are interested in. The stores telephone number and unit number can be found on each individual page. Please contact them directly for any further information about their store.

Where can I get a map of the centre?

Click here to visit our Interactive Map. On this page, you will be able to download a village map, also pinpoint the store that you would like to visit, via our interactive map.
On the site, you can use one of our directory boards, or use the interactive map via your mobile.

Where do I find information on special opening times at Christmas and Easter?

The Village is open every day except Christmas Day!
We feature Christmas and Easter Opening times on the ‘Opening Times’ page as and when they arise, usually 4 weeks prior to the holiday.

When is late night shopping?

Thursday until 8pm.

Can I shop online?

New stock arrives all the time at our outlet shopping villages and is often of limited supply. It’s usually snapped up before we would have chance to put it online! Plus, we offer a unique shopping experience that takes advantage of the Village atmosphere and provides a great day out for all the family, which we wouldn’t want you to miss out on.

What does RRP stand for?

RRP stands for Recommended Retail Price. This is specified by manufacturers when they produce an item for sale.